I had similar problems with Strips MS Drip. I didn't manage to make the sensor accept the downlink payload. When I used the manual method with the magnet (3 times on rounded edge).
To make it work I had to send downlink payload (Chirpstack) and then wait for the device (Class A) to do its regular uplink message. After that it accepted the downlink payload from Chirpstack.
Standard uplink message is like 24h I think, you could also maybe get it to work with a standard open/close with the magnet. So put downlink in queue the open/close with magnet.
Not sure why it didn't work with the manual method with the magnet that Sensative refers to.
If that doesn't work maybe next step is to talk with Sensative support.